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Return & Refund Policy
At Velbryn, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the product in accordance with the terms below.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The product must be unused and in its original condition.
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The product must be returned with its original packaging, tags, and accessories, where applicable.
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You must provide your order number or proof of purchase.
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The return request must be submitted within the applicable return period.
Products that are used, damaged after delivery, altered, or missing original packaging may not be eligible for a return.
Non-Returnable Items
Certain products may not be eligible for return, including:
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Products that have been used or damaged after delivery.
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Personalized or customized products.
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Products marked as final sale.
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Any other products specifically identified as non-returnable on the product page.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at velbryn@gmail.com.
Please include:
After reviewing your request, we will let you know whether the item qualifies for a replacement, refund, or other appropriate resolution.
Refunds
Once your returned product is received and inspected, we will notify you about the status of your refund.
If your return is approved, the refund will be processed using the original payment method, unless otherwise agreed.
Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may also depend on your bank or payment provider.
Return Shipping
Unless the product is defective, damaged, or incorrectly shipped, return shipping costs are the responsibility of the customer.
If the return is due to an error on our part or the product arrived damaged or defective, please contact us before sending the product back so that we can provide the appropriate instructions.
Exchanges
If you would like to exchange an item, please contact us at velbryn@gmail.com. Exchanges are subject to product availability and eligibility under this policy.
How to Request a Return
To request a return, contact us at:
Email: velbryn@gmail.com
Please include your order number, the product you wish to return, and the reason for the return.
Do not send products back to us without first contacting our customer service team and receiving return instructions.
Cancellation
If you need to cancel your order, please contact us as soon as possible after placing your order. We cannot guarantee cancellation once an order has been processed or shipped.
Changes to This Policy
Velbryn reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page and will become effective when published.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Velbryn
Email: velbryn@gmail.com
